Contact information
At Melvoraq, we are dedicated to keeping your meals fresh and protected. Whether you have questions about the size of our food covers, need details on mesh density, or want to track your order to Singapore, our team in Ukraine is here to assist you.
Get In Touch
We strive to respond to all inquiries within 24 hours. Note for our Singapore customers: We are located in Ukraine. We are 6 hours behind Singapore time. Email is often the most convenient way to reach us.
1. Email Us For order status, returns, or product inquiries: 📧 support@melvoraq.shop
2. Call Us If you prefer to speak with a representative: 📞 +380 688076465 (Please note: This is a Ukrainian number. International calling charges may apply depending on your network provider.)
3. Mailing Address Returns should be sent to our warehouse (please email us for approval first): 📍 Street Haharina, Building 21 Village Tsekynivka Vinnytska oblast, 24545 Ukraine
Customer Service Hours
Our operations are based in Vinnytska oblast, Ukraine (EET - Eastern European Time).
- Business Hours: Mon - Fri, 9:00 AM - 6:00 PM (EET)
- Time Zone Guide:
- We are 6 hours behind Singapore.
- Best time to call: 3:00 PM to 9:00 PM Singapore Time (which is 9:00 AM to 3:00 PM in our office).
Frequently Asked Questions
Before you send a message, you might find your answer here:
- Currency: All prices on our store are listed in USD ($). Your bank will automatically convert this from SGD at checkout.
- Shipping to Singapore: Yes! We ship directly from our facility in Ukraine to Singapore. Typical delivery takes 7-13 business days. All import taxes (GST) are covered by us (DDP).
- Product Size: Will it cover my large plates? Our food covers come in various sizes. Please check the "Dimensions" section on the product page to ensure it fits your dining table needs.
- Cleaning: How do I clean the mesh? Most of our food covers are hand-washable. We recommend using warm soapy water and air drying.